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Description

Logistics and Transport Services: Scoping, Contracting and Performance Management

Regain control of your logistics and transport providers without endless crisis meetings

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Outsourcing warehousing or transport does not transfer accountability: the client organisation remains answerable for lead times, the condition of goods and the delivered cost to the customer. Without a precise contract and shared indicators, the relationship often comes down to trading blame after an incident and to invoices that are difficult to verify.

These two days cover the full provider relationship cycle: defining the requirement, drafting the specification, running the tender, contracting, managing through indicators and conducting performance reviews. Participants leave with a specification template and an evaluation grid ready to apply to their own providers.

Learning objectives

  • Formalise a logistics or transport requirement in a workable specification document
  • Compare provider offers on a consistent basis
  • Identify the contractual clauses that protect the client organisation
  • Build a dashboard to monitor service delivery
  • Conduct a performance review and address gaps with the provider

What makes this programme different

A specification template is completed in session using each participant's own case
Comparison grids are tested on anonymised commercial proposals
The performance review is role-played as a meeting with an underperforming provider

Programme

1Defining the Requirement and the Outsourced Scope

Knowing what you hand over and why

  • Mapping the flows and operations concerned
  • Weighing in-house execution against outsourcing
  • Service levels expected by flow type
  • Traceability and cargo security constraints
  • Structure and drafting of the specification document

2Tendering and Provider Selection

Comparing like with like

  • Building a tender grid and a mandatory response format
  • Breaking down prices and cost units for transport and warehousing
  • Analysing ancillary costs and additional invoice lines
  • Assessing provider capability and conducting site visits
  • Scoring grid and justification of the selection

3Contracting the Service

Writing what can be enforced

  • Structure of the logistics services contract and the transport contract
  • Service commitments and consequences of non-performance
  • Price revision clauses and volume variation provisions
  • Liability for goods and handling of disputes
  • Reversibility and contract termination conditions

4Managing and Improving the Relationship

Going beyond incident handling

  • Selecting service cost and quality indicators
  • Organising data reporting and ensuring its reliability
  • Invoice verification and resolution of discrepancies
  • Frequency and content of performance reviews
  • Improvement plans and joint progress initiatives

Who is it for

Logistics managers · transport managers · supply planners · buyers of outsourced services and supply chain managers.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.