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Description

Maintenance and Subcontracting Contracts: Drafting, Negotiating and Managing

Secure your maintenance contracts and retain control over service providers throughout operations

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

A poorly drafted maintenance contract is paid for over many years: a vague scope of work, response-time commitments with no consequences, spare parts invoiced as extras and a provider who cannot be objectively assessed. When service quality declines, the client organisation discovers it has neither the contractual levers nor the indicators needed to react.

Two days devoted to the contract itself: selecting the appropriate form of commitment, writing verifiable performance requirements, setting out penalties and exit clauses, then organising provider oversight during operations. This session complements the work of drafting the technical scope of work.

Learning objectives

  • Select the contract form suited to the maintenance requirement
  • Draft verifiable performance commitments
  • Define pricing and price revision arrangements
  • Frame the provider's on-site safety obligations
  • Organise performance reviews and contract follow-up decisions

What makes this programme different

Participants work on anonymised extracts from real contracts
A maintenance contract review checklist is built during the session and given to each participant
Drafted clauses are stress-tested through a dispute simulation before being validated

Programme

1Selecting the contract form

Best-efforts obligation or performance obligation

  • Distinguish between best-efforts and performance-based contracts
  • Position availability-based commitment models
  • Decide on the scope outsourced and what remains in-house
  • Assess the dependency created by the contract

2Drafting the commitments

Writing what can actually be verified

  • Formulate response-time and return-to-service requirements
  • Define monitoring indicators and their calculation method
  • Address spare parts and consumables
  • Provide for penalties and the conditions for applying them

3Securing on-site works

The provider operates within your facilities

  • Frame the safety obligations of the external contractor
  • Align the contract with the site HSE and risk prevention plan
  • Define access rules and work permit requirements
  • Provide for insurance and liability in the event of damage

4Managing and developing the contract

A contract is steered after signature

  • Organise periodic reviews with the provider
  • Address service deterioration through a graduated response
  • Prepare renewal or a return to competitive tendering
  • Anticipate reversibility and the handover of data

Who is it for

Maintenance and works managers, technical buyers and site managers responsible for contracting maintenance services.

Prerequisites

Being involved in defining or monitoring technical service contracts.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.