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Description

Office Manager Programme: Define Your Role, Benchmark Your Practices and Progress

A virtual programme to define your office manager role and target your priority development areas

  • 0.75 days — 5.25 h
  • In-person or virtual
  • All levels
  • Up to 6 participants

The office manager role is rarely exercised in the same way from one organisation to another. Most people learn on the job, and it is difficult to know whether their practices stand up to comparison. Development needs remain unclear, which makes choosing a development priority a delicate exercise.

This virtual format, delivered in short virtual classroom sessions, allows you to position your role within your organisation, benchmark your practices against those of other office managers and build a prioritised development plan. Inter-session assignments ensure each input is applied immediately to your own scope of responsibility.

Learning objectives

  • Position the office manager role within your organisation
  • Benchmark your practices against those of other office managers
  • Identify your strengths and your priority development areas
  • Build a development plan with clear deadlines

What makes this programme different

The short virtual classroom format fits into a demanding working week
Peer exchanges draw on genuinely different scopes of responsibility
An inter-session assignment applies each input to the participant's own remit

Programme

1Positioning your role

One job title, many different realities

  • Describe your actual scope of responsibility and reporting line
  • Identify the missions present in and absent from your role
  • Understand what causes the role to vary from one organisation to another
  • Identify your key stakeholders and their expectations

2Assessing your practices

Benchmarking to know where you stand

  • Review the activity areas that make up the role
  • Assess your level of mastery area by area
  • Identify transferable practices observed among peers
  • Distinguish what relates to skill from what relates to mandate

3Building your development plan

Development areas chosen rather than imposed

  • Prioritise development areas according to their impact on the role
  • Translate each area into a concrete action with a deadline
  • Identify the internal support to mobilise within the organisation
  • Prepare the presentation of your plan to your line manager

Who is it for

Office managers already in post or taking up the role, as well as administrative assistants whose scope is evolving towards this function.

Prerequisites

A stable internet connection and a workstation suitably equipped to take part in virtual classroom sessions.

Dates & locations

12 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.