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Description

Supplier Quality Audits: Preparation, Execution and Action Plan Follow-Up

Go on site to verify what the contract promises and leave with corrective actions that are actually closed

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Outsourcing a service does not transfer responsibility for the result. Yet supplier visits are often reduced to a commercial meeting, with no reference framework and no evidence collected. Findings remain verbal, the action plan is never closed out, and the client organisation discovers the failures through its own end customers.

These two days provide an audit method accessible to non-auditors. Participants define the audit scope from the contract, then prepare their questionnaire and audit plan. They conduct on-site interviews with a focus on gathering evidence, formalise usable findings and track corrective actions through to closure.

Learning objectives

  • Define the scope of a supplier audit based on the contract and applicable requirements
  • Prepare an audit plan and questionnaire suited to the service concerned
  • Conduct audit interviews with a focus on tangible evidence
  • Formulate factual findings that distinguish non-conformities from improvement opportunities
  • Write an audit report that is clear for both the supplier and senior management
  • Track the corrective action plan through to closure

What makes this programme different

A complete audit is simulated on a fictitious site with roles played by the group
Participants build their questionnaire from their own contracts
Findings drafted during the session are reviewed collectively for factual accuracy

Programme

1Defining the Audit Scope

Knowing what you have come to verify

  • Requirements arising from the contract
  • the specifications and applicable standards such as ISO 9001
  • Defining the scope and the processes to be covered
  • Selecting the audit type according to the risk and the supplier's track record
  • Making contact and obtaining the supplier's agreement

2Preparation

Arriving with a plan and a set of questions

  • Preliminary document review and indicators already available
  • Building the questionnaire and the audit trails to follow
  • Audit plan
  • timings and people to be met
  • Practical organisation of the visit and confidentiality

3Conducting the On-Site Audit

Obtaining evidence rather than statements

  • Opening meeting and the auditor's posture
  • Questioning techniques and active listening
  • Searching for documentary evidence and observing workstations
  • Managing tension and evasive answers

4Reporting and Follow-Up

Turning findings into improvements

  • Classifying findings according to their severity
  • Factual drafting of non-conformities and recommendations
  • Closing meeting and feedback to the supplier
  • Approving the action plan and verifying its effectiveness

Who is it for

Project managers · buyers · quality managers and subcontracting officers required to audit suppliers and service providers.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.