Start a conversation ↗

Description

Team Assistant: Coordinating, Streamlining and Supporting the Team

Moving from administrative relay to a genuine contributor to collective performance

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Team assistants receive requests from several colleagues, none of whom knows what the others have already asked for. Information circulates poorly: some people hear about a deadline too late, while others redo work that has already been completed. The role is experienced as a service counter when it could be a pillar of the team.

Two days to establish a visible contribution to team performance: organising the flow of information, making team routines reliable, supporting project progress and escalating early warning signals. The tools built during the programme transfer directly to each participant's own team.

Learning objectives

  • Position your contribution within the team's objectives and deliverables
  • Organise the flow of information between team members
  • Prepare team routines and produce reliable meeting records
  • Track project progress and raise the alarm on deviations
  • Keep shared tools alive without adding to everyone's daily workload

What makes this programme different

The diagnostic works on the actual information flows of the participant's own team
Team routines are rehearsed in the session and then reviewed collectively
Each participant leaves with a structured shared workspace

Programme

1The assistant's contribution to the team

Moving beyond the service-counter mindset

  • Connect incoming requests to the team's objectives
  • Identify the tasks that benefit from being centralised
  • Map the expectations of each team member
  • Set request rules that everyone accepts

2Keeping information flowing

The right level of information for each person

  • Choose the right channel according to urgency and number of recipients
  • Build a clear periodic information update
  • Avoid duplicate entry and competing versions
  • Archive what must remain accessible to the team

3Making team routines reliable

Meetings that are well prepared and followed through

  • Prepare the agenda with the manager and the contributors
  • Handle logistics and invitations with nothing overlooked
  • Take notes focused on decisions and commitments
  • Circulate a record of decisions within a short deadline

4Supporting project progress

Anticipating rather than reporting after the fact

  • Maintain a deadline tracker shared across the team
  • Follow up with contributors at the right level of persistence
  • Spot the signals of a project going off track
  • Alert the manager with facts rather than impressions

Who is it for

Team and departmental assistants as well as secretaries working in support of several colleagues.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.