Start a conversation ↗

Description

Transforming HR Services with AI: Framing, Tooling and Supporting Staff

Introducing AI into a public sector human resources department without alienating your teams

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

In the public sector, HR departments handle high volumes of repetitive requests with constrained headcount: certificates, queries on employment terms, and the administration of individual files. Artificial intelligence is presented as the answer, yet staff fear automation decided without them, while managers lack the reference points needed to make sound judgements.

This one-day programme is designed for those who must decide and then support implementation. It separates genuinely mature use cases from promises, sets out the framework applicable to employee data, and proposes an approach suited to public organisations: involving staff representatives, informing employees and running a controlled pilot.

Learning objectives

  • Map the AI use cases applicable to public sector HR processes
  • Distinguish tasks that can be automated from decisions that must remain with a named officer
  • Identify obligations relating to the personal data of employees
  • Build a controlled pilot approach on a single process
  • Prepare the involvement of employees and consultation bodies in the project

What makes this programme different

Use cases are sorted according to their real level of maturity in public organisations
The place of human decision-making in administrative acts is addressed explicitly
Each participant leaves with the framing of a pilot on a process from their own department

Programme

1AI Use Cases in the Public Sector HR Function

Sorting what is mature

  • Handling routine requests received by the department
  • Assistance in drafting administrative acts and HR correspondence
  • Using HR administrative data for management reporting
  • Observed limitations on complex individual situations

2Data Framework and Accountability

Setting the conditions for acceptable use

  • Employee data and lawful purposes of processing
  • Informing individuals and transparency of use
  • Role of consultation bodies and staff representatives
  • Traceability of decisions and avenues of recourse for employees

3Leading the Transformation

Bringing teams on board

  • Selecting a pilot process and defining success criteria
  • Involving employees in the design phase
  • Building the capability of HR teams
  • Evaluating the pilot before scaling up

Who is it for

Directors and heads of human resources in public sector entities · heads of department · line managers and transformation project leads.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.