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Description

UX Design and Usability: Analysing User Behaviour, Designing and Testing Interfaces

Design interfaces based on real user behaviour rather than the project team's assumptions

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Digital projects rarely fail on technical grounds: they fail because no one has observed how users actually work. Screens are signed off in committee, journeys grow longer, features pile up, and negative feedback only arrives after go-live, at the point where corrections cost the most.

These two days establish a complete method: gathering real user needs, mapping journeys, applying usability principles to screens, rapid prototyping and testing with users. Each participant works on an existing interface of their choice and leaves with deliverables that can be handed directly to their team.

Learning objectives

  • Gather user needs through observation and interviews
  • Formalise personas and journeys that the project team can use
  • Apply usability principles to screens and forms
  • Produce a functional prototype before any development phase
  • Run a user test and make use of the observations collected

What makes this programme different

Each participant brings an existing interface and reworks it throughout the two days
A user test is run live in the session with a participant discovering the interface
The deliverables produced can be handed straight to a development team

Programme

1Understanding Users

Starting from actual behaviour rather than assumptions

  • Observation methods in the working environment
  • Conducting user interviews and the biases to avoid
  • Building personas from real data
  • Identifying critical tasks and points of friction

2User Journeys and Information Architecture

Providing a clear structure

  • Mapping the user journey and its breaking points
  • Organising content and navigation logic
  • Naming sections in the users' own vocabulary
  • Prioritising features according to their practical value

3Interface Usability Principles

Making the screen immediately understandable

  • Usability criteria applied to screens and forms
  • Visual hierarchy and guiding the user
  • Error handling and feedback messages
  • Legibility and contrast in support of accessibility
  • Consistency across the screens of a single product

4Prototyping and User Testing

Validating before building

  • Moving from sketch to interactive prototype
  • The level of finish expected at each project stage
  • Protocol for a short user test
  • Collecting observations and prioritising corrections

Who is it for

Digital project managers, web designers, graphic designers, product owners and digital communication officers.

Prerequisites

Involvement in the design or redesign of a website or application.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.