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Description

Working Relationships: Read Your Counterpart, Adjust Your Register and Build Agreement

Getting your message across to very different profiles without reinventing your personality each time

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

The same message produces opposite effects depending on who receives it. What reassures one person irritates another, a useful detail becomes excessive precision, and welcome directness comes across as bluntness. Many workplace tensions originate here rather than in the substance of the file, and they recur all the more when everyone stays within their usual operating mode.

Two days to identify your own relational style, recognise that of others, broaden your range of registers and work on the situations where relationships become strained: disagreement, a request declined, critical feedback to deliver.

Learning objectives

  • Characterise your dominant relational style and its effects on others
  • Identify a counterpart's operating mode from observable signs
  • Adapt your communication register without abandoning your message
  • Express disagreement or deliver critical feedback in a way that can be heard
  • Restore the relationship after an exchange that went badly

What makes this programme different

A relational style diagnostic tested against feedback from the group
Real situations brought by participants, role-played and then debriefed
Dedicated work on counterparts with whom the relationship is persistently difficult

Programme

1Knowing Your Style

What Others Perceive

  • Self-diagnostic of relational style
  • Effects your style produces on different profiles
  • Comfort zones and avoidance zones
  • Gap between intention and perception
  • Feedback from the group

2Reading the Other Person

Signs Before Interpretations

  • Verbal and non-verbal cues
  • Information needs and decision-making pace
  • Relationship to structure and autonomy
  • Distinguishing observation from interpretation
  • Testing your assumptions

3Adjusting Your Register

Broadening Your Range

  • Choosing the level of detail and the channel
  • Adapting pace and vocabulary
  • Reframing a message without distorting it
  • Active listening and reformulation
  • The limits of adaptation

4Holding the Relationship Under Tension

When Disagreement Emerges

  • Expressing disagreement in a way that can be heard
  • Delivering critical feedback
  • Declining a request without breaking the relationship
  • Handling a defensive reaction
  • Re-establishing contact after a failed exchange

Who is it for

Professionals who already work regularly with teams or clients and wish to gain greater relational flexibility.

Prerequisites

Hold a role involving regular professional interaction internally or externally.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.