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Description

Coaching Your Team Members: Questioning, Prompting Reflection and Building Capability

One day to add three coaching tools to your practice and get your team members searching for their own answers

  • 1 day — 7 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

The team member arrives with a problem and leaves with the manager's solution. The same conversation happens again three weeks later. Your diary fills up with questions the team could handle on its own and autonomy never grows.

One day built around three tools explored in depth: open questioning, the structured step-by-step conversation and mirroring feedback. You practise in trios with an observer who reports back on what they saw. You also learn to spot the situations that do not call for coaching at all and that require corrective feedback or another internal channel.

Learning objectives

  • Distinguish the coaching posture from that of the expert and that of the decision-maker
  • Conduct a coaching conversation structured in clear steps
  • Ask open questions that move the team member's thinking forward
  • Mirror back what a team member expresses so they gain perspective
  • Identify situations where coaching is not the right response

What makes this programme different

Three tools explored in depth rather than a broad survey of methods
Conversations role-played in trios with an observer who reports what they saw
Explicit identification of the limits of the role and of situations to redirect elsewhere

Programme

1First tool: open questioning

Prompting the search rather than giving the answer

  • Difference between an open question, a leading question and disguised advice
  • Questions that help clarify an objective or an obstacle
  • Using silence after a question
  • Resisting the temptation to provide the solution

2Second tool: the structured conversation

A step-by-step sequence

  • Clarifying the request and the expected outcome
  • Reviewing the current situation and what has already been tried
  • Exploring options raised by the team member themselves
  • Choosing an action and committing to a date

3Third tool: mirroring feedback

Reflecting back to create perspective

  • Restating the content and what is implied between the lines
  • Reflecting back a contradiction without judgement
  • Moving from the mirror to the team member's own decision
  • Situations that call for corrective feedback or another internal channel

Who is it for

Front-line managers and team leaders as well as mentors and subject-matter referents responsible for developing team members.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.