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Description

Internal Process Audit: Preparing the Audit, Questioning and Documenting Findings

Audit a process end to end and deliver findings that the process owner can genuinely act on

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Being appointed internal auditor without ever having audited is an uncomfortable position: you know the organisation but not the method, you hesitate to question longer-serving colleagues, and you leave the interview with notes nobody knows how to use. The audit then becomes a simple documentary check with no effect on how the business actually operates.

Two days to acquire the core method of process auditing, whatever the reference framework: describe the process, prepare a line of questioning, look for evidence during the interview and write a report that can be used. Audits linked to the ISO 9001 standard are covered in a dedicated module.

Learning objectives

  • Describe a process with its inputs, outputs and interfaces
  • Prepare an audit plan and a questioning guide
  • Conduct the audit interview while seeking evidence
  • Distinguish a nonconformity from an improvement opportunity
  • Write a report that is genuinely useful to the process owner

What makes this programme different

Each participant audits a support process fully reconstructed in the training room
The questions asked are replayed and reformulated on the spot in front of the group
Each report written is reviewed and commented on by another participant

Programme

1Process approach and the purpose of auditing

Understanding what you are going to audit

  • Describe a process through its inputs, outputs and interfaces
  • Identify the indicators and risks attached to the process
  • Distinguish between audit, inspection and control
  • Position the internal auditor within the organisation

2Preparing the audit

Arriving with a clear thread

  • Analyse the available documentation and results
  • Build the audit plan and the interview schedule
  • Draft an open-ended questioning guide
  • Announce the audit and reassure the auditees

3Interviewing and gathering evidence

Listen, then verify

  • Conduct the interview using open questions
  • Follow a real case file end to end to verify what has been said
  • Take usable notes during the exchange
  • Handle evasive answers and digressions

4Findings and the audit report

Writing to be useful

  • Sort your notes and retain the significant findings
  • Write a factual, dated and verifiable finding
  • Distinguish between nonconformity, observation and improvement opportunity
  • Present the results to the process owner

Who is it for

Employees appointed as internal auditors, process owners and quality coordinators who are new to audit practice.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.