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Description

IT Literacy: Understanding the Information System and Collaborating Better

Understand what IT teams actually do and engage with them without being lost in jargon

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Working with the information systems function means understanding what is being discussed: server, database, interface, backup, test environment. Without these reference points, exchanges are reduced to poorly formulated requests and misunderstood lead times, and projects move forward on misunderstandings that only surface at acceptance testing.

Two days to build usable IT literacy: identify the components of an information system, understand how an application is built and hosted, position the roles of technical teams and formulate a request that can actually be processed. No prior technical knowledge is required.

Learning objectives

  • Identify the hardware and software components of an information system
  • Explain how an application and its database operate
  • Position the roles of the various IT professions
  • Formulate a change request that a technical team can act upon
  • Recognise security and backup issues within day-to-day activity

What makes this programme different

Technical vocabulary is decoded in session from the actual messages participants receive
A poorly formulated change request is rewritten until it becomes workable
The journey of a data item is traced from entry through to reporting

Programme

1Components of the Information System

Knowing what the whole is made of

  • Distinguish between workstation, server and externally hosted infrastructure
  • Understand the role of the network and of access rights
  • Position enterprise software packages and business applications
  • Identify what is managed internally and what is outsourced

2Data and Applications

Following the journey of information

  • Understand what a database is
  • Distinguish between reference data and transactional data
  • Understand the role of interfaces between applications
  • Identify common causes of data inconsistency

3IT Roles and Organisation

Knowing who to approach

  • Distinguish between development, operations and support
  • Understand the role of user assistance
  • Position development, test and production environments
  • Understand why a fix is not immediate

4Security and Working Together

Adopting habits that prevent incidents

  • Understand the principles of authentication and access rights
  • Recognise phishing attempts
  • Understand the role of backups and restores
  • Comply with the rules of use for shared tools
  • Contribute usefully to an acceptance testing phase

Who is it for

Business function staff, functional project leads, administrative support professionals and managers who work with an IT department.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.