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Description

Administrative Support and Collaborative Tools: Sharing, Coordinating and Facilitating

Working on the same documents as a team without lost versions or messages crossing each other

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

The collaborative tools have been rolled out, but everyone uses them their own way. Documents still travel as email attachments and come back in several versions. Conversations are scattered between the mailbox and chat channels, and nobody can say where the latest decision was recorded.

Two days to establish shared practices: organising a shared workspace that remains readable over time, choosing the right channel for each exchange, co-editing a document without getting in each other's way and running a remote meeting. The usage rules are drafted during the session so that they can be proposed to the team.

Learning objectives

  • Structure a shared workspace that remains readable over time
  • Choose the appropriate channel according to the nature and urgency of the exchange
  • Co-edit a document while managing versions and comments
  • Organise and run a remote meeting that keeps to its agenda
  • Draft usage rules that the team accepts and can apply

What makes this programme different

The shared folder structure is rebuilt using the team's real documents
Each participant runs a remote meeting which is then reviewed
The usage rules drafted in session are ready to be submitted to the team

Programme

1Restoring order in the shared workspace

A folder structure you can still navigate six months later

  • Choosing between a team space and a project space
  • Defining naming and filing rules the team can sustain
  • Managing access rights and external sharing
  • Dealing with obsolete documents and duplicates

2Choosing the right channel

Putting an end to sending everything by email

  • Distinguishing informal conversation from exchanges that must remain traceable
  • Reserving email for what genuinely requires it
  • Using chat channels without creating noise
  • Making a decision easy to find for those who were not present

3Co-editing and managing versions

One living document instead of a trail of attachments

  • Working on the same file as a team without overwriting
  • Using comments and suggestions to settle points
  • Tracking version history and reverting to an earlier state
  • Locking a reference version and circulating it

4Meeting and coordinating remotely

Short video meetings that lead to action

  • Preparing the invitation and the documents in advance
  • Framing speaking turns and camera use
  • Recording decisions and commitments during the meeting
  • Circulating the minutes and following up agreed actions
  • Automating the most repetitive coordination tasks

Who is it for

Administrative assistants and secretaries who coordinate the work of a team equipped with collaborative tools.

Prerequisites

Regular use of a professional mailbox and a shared storage space.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.