Start a conversation ↗

Description

Administrative Support: Five Keys to Organisation, Communication and Influence

Five levers to strengthen your organisation, your interpersonal ease and your standing within the business

  • 3 days — 21 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

After a few years in the role, an administrative professional has mastered the tasks but hits other obstacles: a workload that overflows, demanding stakeholders, documents rewritten by others and a contribution that remains invisible at review time. Established habits are no longer enough to move up a level.

Three days built around five levers: organisation and priorities, stakeholder relationships, business writing, staying in control under pressure and making your contribution visible. Each lever begins with a personal diagnosis and ends with a concrete commitment to apply back at your desk.

Learning objectives

  • Assess your strengths and development areas across the five levers
  • Reorganise your role around the real priorities of your department
  • Adapt your communication to demanding or pressing stakeholders
  • Produce clear business documents that can be circulated without rewriting
  • Maintain your reliability during periods of heavy workload
  • Make your contribution visible in discussions with your management

What makes this programme different

An individual diagnosis opens each of the five levers
The documents reworked are the ones participants actually produce
Each participant commits to three dated actions at the end of the programme

Programme

1Organisation and Priorities

First lever: regaining control of your workload

  • Analyse how your time is actually spent
  • Distinguish what is urgent from what is structural
  • Negotiate deadlines and trade-offs
  • Protect blocks of uninterrupted working time

2Relationships and Communication

Second lever: holding the relationship in all circumstances

  • Adapt your communication style to the person in front of you
  • Listen and rephrase an imprecise request
  • Say no without damaging the relationship
  • Handle a discourteous remark

3Business Writing

Third lever: documents that go out without rewriting

  • Structure a message according to its intended purpose
  • Get to the point without losing precision
  • Adapt the tone to the recipient and the context
  • Proofread using a systematic checking method

4Pressure and Unforeseen Events

Fourth lever: staying reliable when everything lands at once

  • Recognise your own signals of overload
  • Handle several competing urgent requests
  • Recover after an incident or a mistake
  • Ask for help at the right moment

5Contribution and Visibility

Fifth lever: gaining recognition for your input

  • Identify the value created by your role
  • Report on your activity with factual evidence
  • Prepare an annual review or a request for career progression
  • Build your personal development plan

Who is it for

Administrative assistants and secretaries with several years of practice who wish to move up a level in their professional standing.

Prerequisites

Hold an administrative support role and have initial experience in the position.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.