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Description

Constructive Feedback: Preparing the Conversation, Stating the Facts and Tracking the Impact

One day to address what is not working and what is working well without damaging the working relationship

  • 1 day — 7 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

Many managers postpone difficult feedback until the annual appraisal. By then the message arrives too late and takes the employee by surprise. Positive feedback, on the other hand, is often limited to a general thank-you that teaches no one anything.

A full day devoted entirely to the practice of feedback. You learn to prepare a message based on observable facts rather than impressions. You work on phrasing both improvement feedback and recognition feedback. You practise handling reactions of denial, self-justification or withdrawal.

Learning objectives

  • Prepare feedback based on observable and dated facts
  • Deliver improvement feedback without passing judgement on the person
  • Express precise recognition that makes clear what should be repeated
  • Respond to denial
  • self-justification or withdrawal from the employee
  • Establish a regular feedback rhythm within the team

What makes this programme different

Eight to ten practice rounds per participant on situations actually experienced
Work on difficult reactions and not only on delivering the message
A feedback schedule planned for the following three months

Programme

1Preparing Useful Feedback

Facts before words

  • Distinguishing the observed fact from interpretation and judgement
  • Gathering concrete evidence before the conversation
  • Choosing the timing
  • the setting and the duration
  • Defining the purpose of the feedback and the change expected

2Delivering the Message

Improvement and recognition

  • Structure of improvement feedback from the fact through to the commitment
  • Precise recognition that names the behaviour to be repeated
  • Balancing the two types of feedback over time
  • Adapting the message to the employee's experience and level of autonomy

3Handling Reactions and Following Up

After the conversation

  • Responding to denial
  • to disputed facts and to tears
  • The employee who blames the context or other people
  • Putting the agreed actions in writing
  • Frequency of follow-up reviews and acknowledging observed progress

Who is it for

Front-line managers · team leaders and project managers who give regular feedback to their team members.

Prerequisites

Managing or coordinating at least one team member.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.