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Description

Custom AI Assistants: Specifying, Building and Deploying a Business Copilot

One day to move from a generic assistant to a copilot that knows your procedures

  • 1 day — 7 h
  • In-person or virtual
  • Expert
  • Up to 6 participants

A generic assistant answers general questions well and becomes useless the moment it has to quote an internal procedure, a price list or a business rule. Each department ends up re-typing the same instructions in a corner of the window, with no shared base and no control over what is actually circulated to the teams.

These 7 hours are designed for advanced users. Participants learn to define the scope of a business copilot, to feed it with a controlled document base, to constrain its answers and tone, then to test it and make it available to a team with written rules of use.

Learning objectives

  • Define the scope and limits of a business assistant
  • Build a document base the assistant can actually use
  • Constrain the tone, the format and the refusals of the assistant
  • Test the assistant on real cases before making it available
  • Set the rules of use and update routine for the team

What makes this programme different

A business copilot built and tested during the session on a real process
A set of test cases including out-of-scope questions
An update procedure for the document base

Programme

1Specifying the copilot

Deciding what it does and what it declines

  • Identifying the repetitive tasks of the department
  • Scope covered and questions to rule out
  • Profile of the intended users
  • Observable success criteria

2Document base and behaviour

Feeding and constraining

  • Selecting and cleaning reference documents
  • Structuring and updating content
  • Standing instructions on tone and format
  • Default answer when information is missing
  • Ring-fencing confidential documents

3Testing, release and follow-up

Handing the tool over to the team

  • Building a set of test cases
  • Measuring incorrect or incomplete answers
  • Rules of use communicated to users
  • Collecting feedback and making corrections
  • Ownership and updating over time

Who is it for

Digital champions responsible for processes and advanced users tasked with equipping their team.

Prerequisites

Advanced practice of a conversational assistant and sound knowledge of your department's processes.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.