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Description

Difficult Situations in Training: Preventing Tension, Setting Boundaries and Recovering

Two days to address the behaviours that derail a session without losing the rest of the group

  • 2 days — 14 h
  • In-person or virtual
  • Intermediate
  • Up to 6 participants

A participant who challenges everything, a group sent on a course against their will, an exchange that turns sour between two colleagues: these situations are not resolved through goodwill alone. A trainer who simply endures them loses the thread, the authority and the attention of the other participants. A trainer who overreacts breaks the dynamic of the group.

These 14 hours are designed for experienced trainers. The work focuses on the origin of tensions, on what can be prevented from the very start of a session, and on the graduated responses to apply depending on the behaviour observed. The most common situations are role-played and then analysed, so that each participant broadens their repertoire of possible reactions.

Learning objectives

  • Analyse the origin of a tension observed within a training group
  • Establish a working framework at launch that prevents part of the difficulties
  • Graduate your response to disruptive individual behaviour
  • Handle challenges to the content or to the trainer's legitimacy
  • Restore the group's work after an incident during a session

What makes this programme different

Real situations brought by participants, role-played and then analysed collectively
A repertoire of graduated responses built during the session rather than a list of techniques
Dedicated time on groups sent to training without having chosen it

Programme

1Origin of Tensions

Understanding before reacting

  • Causes linked to the framework and the conditions of the training
  • Causes linked to the content and its gap with the field reality
  • Causes linked to the company context and the history of the group
  • The share attributable to facilitation and to the trainer

2Prevention Through the Framework

What happens at launch

  • Content of the working agreement set at the start of the session
  • Handling expectations that fall outside the scope
  • Acknowledging a difficult context from the opening
  • Signals to observe during the first few hours

3Individual Behaviours

Responding without breaking the relationship

  • Participant who monopolises the discussion or systematically challenges
  • Participant who withdraws or is occupied elsewhere
  • Aggressive remarks directed at the trainer
  • Graduating responses from discreet regulation to explicit boundary setting

4Collective Tensions and Return to Work

Restoring the dynamic

  • Open conflict between several participants
  • Collective challenge to the content or to the brief
  • Breaking point and the decision to suspend the session
  • Resuming work after an incident and follow-up with the sponsor

Who is it for

Experienced trainers, facilitators and subject-matter presenters dealing with tense groups or participants in open opposition.

Prerequisites

Regular experience of delivering training sessions.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.