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Description

Facilities Management: Demonstrating Your Value, Making the Case and Earning Recognition

Give visibility to a function that is only noticed when something goes wrong and defend your decisions with facts

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Facilities and workplace teams operate under a particular constraint: their work is invisible as long as everything runs smoothly and becomes highly visible the moment an incident occurs. Requests arrive as emergencies and without prioritisation, budget decisions are imposed rather than negotiated, and the work actually delivered is difficult to convey during reviews with management or building occupants.

Two days to structure the measurement of your activity, build a fact-based and costed case, and present your results to internal stakeholders. Each participant leaves with a tracking dashboard adapted to their scope and a ready-to-use presentation template.

Learning objectives

  • Map the services genuinely delivered by your function
  • Build tracking indicators that a non-specialist can read
  • Frame a decision request supported by facts and costs
  • Present your activity review to management and to occupants
  • Handle a complaint while preserving the relationship with the requester

What makes this programme different

Each participant's service catalogue is rebuilt during the session
Presentations to management are rehearsed then refined with the group
A personalised activity dashboard is taken away at the end of the programme

Programme

1Scope and Service Catalogue

Stating what you actually deliver

  • List the services delivered and their beneficiaries
  • Distinguish recurring work from one-off requests and emergencies
  • Formalise service levels that can realistically be sustained
  • Identify services delivered without ever being requested

2Measuring Activity

Figures you can defend

  • Select a small number of genuinely useful indicators
  • Organise data collection without adding daily workload
  • Track requests, response times and incidents
  • Reconcile activity levels with expenditure committed

3Making the Case and Managing Trade-Offs

Securing resources and knowing how to say no

  • Prepare a request for budget or additional resources
  • Quantify the impact of dropping or postponing a service
  • Offer several scenarios rather than a single solution
  • Decline an out-of-scope request without damaging the relationship

4Occupant Relations and Visibility

Being known without self-promotion

  • Communicate on works in progress and on incidents
  • Address a recurring complaint at its root cause
  • Gather occupant satisfaction feedback
  • Build an annual activity presentation

Who is it for

Facilities coordinators, workplace services officers and facilities managers responsible for general services or workplace support, in organisations of any size.

Prerequisites

Holding a role within a facilities management or workplace services function.

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.