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Description

Process Communication: Identifying Profiles, Adapting and Preventing Tension

Understand why the same message lands perfectly with some colleagues and very poorly with others

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Two team members receive the same instruction. One finds it clear and efficient, the other considers it curt and dismissive. These differences in perception stem neither from ill will nor from the content itself, but from differing communication preferences that are rarely spotted in time.

A short format to identify the main communication styles observable at work, recognise those of the people around you and adjust your wording accordingly. Participants work on real professional relationships and learn to spot the signals that precede tension.

Learning objectives

  • Describe the main communication styles observable in work situations
  • Identify your own dominant style and its effects on others
  • Recognise a counterpart's communication style from concrete signals
  • Adapt your wording to your counterpart's style
  • Spot the early signals of tension and respond to them

What makes this programme different

Work is based on real professional relationships brought by participants
The same instructions are reworded live for four different styles
An adjustment plan is drafted for a relationship that is currently difficult

Programme

1Identifying Styles

Putting words to the differences

  • Describe the main communication styles at work
  • Identify your own expression preferences
  • Recognise a counterpart's verbal and non-verbal signals
  • Distinguish style from personality and from job role

2Adapting Your Wording

Saying the same thing differently

  • Choose the expected channel and level of detail
  • Reword an instruction according to the recipient's style
  • Give feedback that is actually heard
  • Avoid the phrasing that jars with each style

3Preventing Tension

Acting before the relationship breaks down

  • Spot the signals that a counterpart is disengaging
  • Identify your own reactions under pressure
  • Restore dialogue after a misunderstanding
  • Build an adjustment plan for a difficult relationship

Who is it for

Managers, team members and project team participants who wish to make their day-to-day working relationships smoother.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.