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Description

Process Communication Model: Read Profiles, Adapt Your Message and Step Out of Stress

Understand why the same message works perfectly with one person and raises tension with another

  • 3 days — 21 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

Some working relationships become tense for no visible reason. One colleague finds the instruction vague while another finds it patronising. The same friction returns with the same people, and everyone puts the disagreement down to personality. In practice, what blocks the exchange is often the communication channel used and the needs each person is trying to meet at work.

Three days to read personality structure, recognise stress signals before escalation and choose the register that gets the message across. The work is based on an individual personality inventory and on real situations brought by participants.

Learning objectives

  • Identify the six personality types and their perception modes
  • Position your own personality structure from your individual inventory
  • Identify the psychological needs that motivate each counterpart
  • Choose the communication channel suited to the person in front of you
  • Recognise the three degrees of stress and their associated behaviours
  • Intervene on miscommunication to restore a productive exchange

What makes this programme different

An individual personality inventory provided and decoded during the programme
Filmed miscommunication sequences analysed signal by signal
A named relationship plan built for three real counterparts

Programme

1Foundations of the model

Six ways of perceiving the world

  • Origin and logic of the model
  • Overview of the six personality types
  • The notion of dominant perception
  • Difference between base type and current phase
  • Reading your own inventory

2Communication channels

Speaking the other person's language

  • The four channels and their markers
  • Identifying a counterpart's preferred channel
  • Effects of an unsuitable channel
  • Rephrasing the same instruction across several channels
  • Common errors of register

3Psychological needs

What fuels day-to-day motivation

  • Needs associated with each type
  • Signs of a met or unmet need
  • Link between needs and engagement
  • Practical responses in work situations
  • Limits of the manager's intervention

4Stress and miscommunication

Spotting the signs before escalation

  • The three degrees of stress
  • Observable behaviours at each degree
  • The most frequent failure mechanisms
  • Warning signals in yourself
  • Exiting stress through the underlying need

5Using the model day to day

From reading grid to practice

  • Adapting your management style to each type
  • Conducting a difficult conversation
  • Communicating within a mixed team
  • Limits and precautions in using the model
  • Building your relationship plan

Who is it for

Managers, project managers, sales professionals, human resources professionals and anyone dealing daily with a wide range of counterparts.

Prerequisites

No prior knowledge required

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.