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Description

Team Management: Organising Work, Delegating and Conducting Employee Discussions

Make the shift from technical expert to day-to-day leader of a team

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

People are often promoted into management because they were strong technical performers. Almost overnight, they must distribute workload, arbitrate between priorities, say no, address the underperformance of a well-liked colleague and report on work they no longer carry out themselves. Many compensate by taking the files back on their own desk and exhaust themselves in the process.

Two days to establish the core practices of the role: clarifying your remit and ground rules, organising activity, delegating in a meaningful way and conducting the discussions that shape the working relationship. Role-play exercises are built on the real situations brought by participants.

Learning objectives

  • Define your role as a manager and the operating rules of your team
  • Distribute activity and set objectives that can be verified
  • Delegate an assignment with the appropriate level of autonomy
  • Conduct a feedback discussion and a performance correction discussion
  • Respond to tension or disagreement within the team

What makes this programme different

Each participant brings two live management situations to work on during the session
Difficult conversations are role-played, then replayed after analysis
A personalised delegation matrix is built around the participant's actual assignments

Programme

1Taking Up the Role and Managerial Posture

What the team genuinely expects from a manager

  • Moving from doing the work to getting the work done
  • Setting your ground rules in the first few weeks
  • Positioning your role between senior management and your team
  • Adapting your level of involvement to each person's autonomy

2Organising Activity

Distributing workload without taking it all back

  • Setting objectives expressed as observable results
  • Arbitrating between urgency and importance
  • Allocating workload in line with individual skills
  • Tracking progress without constant supervision

3Delegating and Building Accountability

Entrusting an assignment and following it through

  • Deciding what can be delegated and what cannot
  • Setting out the framework and the expected outcome
  • Defining checkpoints and room for initiative
  • Handling deliverables that fall short of expectations

4Communicating and Addressing Underperformance

The conversations that hold a team together

  • Giving positive or corrective feedback on a specific fact
  • Conducting a performance correction discussion while staying on the facts
  • Announcing a decision that is not open to negotiation
  • Handling a disagreement between two team members

Who is it for

Newly appointed managers · team leaders · department heads and technical experts who are taking on line management responsibilities.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.