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Description

The Administrative Assistant: Organising, Communicating and Tracking Key Responsibilities

Holding together organisation, communication and file follow-up without being driven by urgent requests

  • 2 days — 14 h
  • In-person or virtual
  • Foundation
  • Up to 6 participants

An administrative support role fills up with a little of everything: a diary that keeps shifting, requests arriving by telephone and by email at the same time, files waiting to be chased. Without clear markers on what the role actually covers, you deal with whatever is loudest and let what matters slip.

Two days to set out the responsibilities that give the role its structure: organising work and information, communicating with internal and external contacts, and tracking files through to completion. Each participant leaves with a map of their own role and a personal development plan.

Learning objectives

  • Define the scope of your role and your areas of autonomy
  • Organise diaries and travel while anticipating disruptions
  • Structure filing systems and the flow of information
  • Adapt written and verbal communication to each contact
  • Track files through to closure

What makes this programme different

Each participant maps their actual role and compares it with those of their peers
Role-play exercises are built on conflicting requests brought by the group
A personal development plan is formalised and scheduled at the end of the session

Programme

1The Scope of the Role

Knowing what the function really covers

  • Distinguish execution tasks from coordination responsibilities
  • Identify the unspoken expectations of your manager and your contacts
  • Identify your scope for initiative and its limits
  • Express your role in one sentence that everyone understands

2Organising Work and Information

Managing the diary and files without loss

  • Manage a diary subject to last-minute changes
  • Prepare travel and meetings in advance
  • Build a shared and sustainable filing structure
  • Secure the traceability of sensitive documents

3Communicating with Precision

The right message to the right contact

  • Adapt your register to internal or external contacts
  • Ask scoping questions before taking action
  • Write short messages that prompt a decision
  • Say no or defer without damaging the relationship

4Tracking Files Through to Completion

Following up without pestering and closing properly

  • Set up a simple tracking tool that is genuinely kept up to date
  • Spot files that are stalling and flag them
  • Write a follow-up message that gets a reply
  • Close a file and archive what needs to be kept

Who is it for

Administrative assistants and secretaries taking up a new role, and anyone holding an administrative support position without having been formally trained for it.

Prerequisites

No prerequisites

Dates & locations

36 scheduled dates between November 2026 and December 2027. Seats are confirmed in the order enquiries are received.

November 2026

December 2026

January 2027

February 2027

March 2027

April 2027

May 2027

June 2027

September 2027

October 2027

November 2027

December 2027

None of these dates suit you? We open additional sessions on request, and any programme can be run privately for your team.

Practical details

Before the programme
Online positioning questionnaire. Your development objectives are shared with the trainer, who tailors the practical case studies to your context.
Teaching methods
Theoretical input, workshops and practical case studies. Digital course materials and method sheets provided.
Assessment
Multiple-choice tests and role-play exercises. Assessment of learning at the start and end of the programme, with immediate and 60-day follow-up evaluations.
After the programme
One year of access to the e-learning platform. Self-assessment of the skills acquired and a 30-day follow-up session with your trainer.
How to register
Registration online or on the basis of a quotation.
Lead time
11 working days after confirmation of registration.
Accessibility
Accessible to people of determination. Contact our accessibility coordinator to design a suitable solution: contact@mpf-academy.ae
Start dates
Rolling intake: in addition to the scheduled sessions, this programme can start on request.